Job Title: Customer Service Representative
Location: Kolkata, Salt Lake Sector V — Work From Office (WFO)
Shift / Working Hours: US Shift
Employment Type: Full-Time
Company Overview
Sarder Inc. is a global family of innovative companies united by a bold vision — to educate and certify over one billion people worldwide. We are redefining lifelong learning through a diverse portfolio that spans corporate training, AI certifications, eLearning, proctoring solutions, and thought-leadership media.Our ecosystem includes NetCom Learning, NetCom+, AI Certs, AI Labs 365, Adoptify AI, and Sarder TV, each contributing to our mission of shaping a future-ready workforce in an AI-driven world.With a strong culture of innovation and continuous learning, Sarder Inc. empowers individuals and organizations to upskill, stay relevant, and thrive in a rapidly evolving digital era.
About the Role
We are seeking a highly motivated Customer Service Representative to join our Kolkata team. This role serves as the first point of contact for customer inquiries, ensuring exceptional service delivery across phone, email, and chat channels. Success in this role means delivering accurate information, resolving concerns proactively, and maintaining a high level of professionalism and customer satisfaction.
What you will do
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Provide accurate details about NetCom+ training programs, services, and offerings.
Resolve support issues and escalate complex cases to appropriate internal teams.
Maintain detailed documentation of interactions within the CRM system.
Collaborate with cross-functional teams to enhance service quality.
Follow up on pending requests to ensure timely closure.
Support customers with guidance and clarity throughout the service process.
Contribute to continuous improvement initiatives to enhance customer experience.
What we are looking for
Excellent verbal and written communication skills in English.
Strong problem-solving and conflict-handling ability.
Customer-first mindset with patience and empathy.
Ability to multitask and remain calm in challenging situations.
Familiarity with CRM tools or ticketing systems (preferred).
Education & Experience
Bachelor’s degree or equivalent qualification.
1–3 years of experience in customer service, support, or helpdesk roles.
Why join NetCom Learning?
Be part of a global leader in the learning and professional development industry.
Collaborative, supportive, and growth-oriented workplace.
Opportunities to build a career in customer service and client management.
Exposure to global teams and enterprise clients.
If you are passionate about delivering excellent customer experiences and want to grow in a dynamic, future-focused organization, we’d love to hear from you! Apply now and be a part of the NetCom Learning team.
