Customer Success Representative
Company Overview:
NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in today's rapidly changing technology landscape.
About the Role:
As a Customer Success Representative, you will be the primary point of contact for our valued clients, ensuring their satisfaction and success with our products or services. You will play a crucial role in building and maintaining strong relationships with customers, understanding their needs, and providing tailored solutions to meet those needs.
Key Responsibilities:
- Reinforcing a customer-first culture.
- Proactively communicate with customers and internal teams to provide a feedback loop on our products and ensure the customers’ experience.
- Ensure alignment of customer success motion, insights and actions with Product, Marketing, Sales, and Operations Departments.
- Align with Executive Learning Consultant around key metrics and objectives, including a plan of action for understanding where at risk customers exist, where growth opportunities exist and developing a strategy to execute against an account plan together
- Manage the ongoing post sales experience with the customer, including registration, ongoing optimization, monitoring classroom experience, monitoring usage to determine if upsell opportunities exist and mitigating risks to ensure a healthy return of business.
- Attend SME calls & Project manage call for actions of all SME meetings.
- Execute Thank you mail campaign for the Customer DM
- Send Gift basket to qualified Customer DM
- Send CEO Book campaign to all qualified Customer DM's
Requirements:
- Excellent communication skills
- Open to work in EST shift.
- Prior experience in the said profile.
Why Join NetCom Learning:
- A dynamic and supportive work environment that encourages professional growth and development.
- Competitive salary and benefits package.
- Opportunities to lead innovative training projects and make a significant impact on the organization.
