Customer Service Representative

Customer Service Representative  

Company Overview: 

NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in today's rapidly changing technology landscape. 

About the Role: 

As a customer service representative, you will be the face and voice of our company, interacting with our learners and ensuring their satisfaction. You will be responsible for driving and delivering world-class customer service, handling customer inquiries and issues, and facilitating smooth and successful training sessions. You will work in a dynamic and fast-paced environment, where you will constantly adapt to changing customer demands and organizational needs. 

Key Responsibilities: 

• 3-5 years of experience in a similar customer service role, preferably in a training or education company 
• Broad understanding of the IT technologies and the training industry 
• Customer-oriented mindset, with a passion for delivering exceptional service and value 
• Prior experience servicing customers from the US, with excellent cultural awareness and sensitivity 
• Professionalism, integrity, and respect for external and internal customers 
• Excellent project and time management skills, with the ability to prioritize and multitask effectively 
• Impeccable English communication skills, both verbal and written, with the ability to communicate clearly and persuasively 
• Strong business acumen, strategic insight, and interpersonal savvy to work with senior managers and executives 
• Good computer skills, including Excel, Outlook, and Microsoft applications for reporting and documentation purposes 
• Excellent organizational skills, with the ability to handle multiple requests and follow up on details 

Requirements: 

• Drive seamless training delivery, resulting in excellent NPS (Net Promoter Score) and customer retention 
• Manage student logistics, including registration, attendance, payment, and certification 
• Host virtual classrooms, using Zoom or other platforms, and ensure a smooth and engaging learning experience for the participants 
• Drive customer satisfaction, by responding to customer queries and feedback, resolving customer issues, and providing proactive support and guidance 
• Recover customer experience and drive process improvement, by identifying and plugging gaps, escalating issues when necessary, and suggesting solutions and best practices 
• Report training performance, using various metrics and tools, and provide insights and recommendations for improvement. 

Why Join NetCom Learning: 

• Competitive salary and comprehensive benefits package. 
• Opportunities for continuous learning and professional development in a collaborative setting. 
• Exposure to the latest project management techniques and industry trends. 
• A chance to significantly influence the project management capabilities of diverse teams and organizations. 

Embark on a journey of career empowerment! Join NetCom Learning as a Career Services Representative and be the catalyst for professional growth and success. Together, let's unlock endless opportunities and shape the future of learning and development.