Company Overview:
NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in today's rapidly changing technology landscape.
About the Role:
As the Project Manager for the Operations Team, you will own end-to-end delivery across our Operations Division—spanning Training Delivery, Customer Success, Customer Service, Technology, RFP, NetCom Global, Career Services, Learning & Development, and SME Utilization. You’ll serve as the primary liaison between cross-functional teams and executive stakeholders, driving project planning, execution, and continuous improvement to meet business goals and customer expectations.
Key Responsibilities
Project Planning & Execution
- Define project scope, objectives, deliverables, timelines, milestones, and resource requirements.
- Develop and maintain detailed project plans (using MS Project, JIRA, or equivalent).
- Track progress, manage risks, and implement mitigation strategies.
Cross-Functional Coordination
- Act as liaison between Training Delivery, Customer Success, Customer Service, Technology, RFP, NetCom Global, Career Services, L&D, and SME Utilization teams.
- Facilitate regular status meetings, steering committees, and stakeholder reviews.
Resource & Budget Management
- Allocate and optimize resources across multiple initiatives; monitor project budgets and forecasts.
- Report on financials, resource utilization, and ROI to leadership.
Process Improvement & Quality Assurance
- Identify bottlenecks and implement best-practice methodologies (e.g., Agile, Waterfall hybrid).
- Standardize templates, workflows, and SLAs to ensure consistent delivery and high customer satisfaction.
Risk & Issue Management
- Proactively identify project risks, dependencies, and escalation paths.
- Drive issue resolution through collaboration with team leads and stakeholders.
Metrics & Reporting
- Define and monitor KPIs (on-time delivery, customer satisfaction scores, project profitability, SME utilization).
- Prepare executive dashboards and project health reports.
Stakeholder Engagement
- Manage expectations and communications with internal teams and external partners.
- Capture feedback and drive continuous improvement in service delivery.
Who We’re Looking For
- Bachelor’s degree in Business, Project Management, IT, or related field.
- 5+ years of project management experience in professional services, training, or technology operations.
- PMP, PRINCE2, or Agile/Scrum certification preferred.
- Proven track record managing complex, multi-disciplinary projects.
- Strong proficiency with project management tools (e.g., MS Project, JIRA, Asana).
- Excellent written and verbal communication skills; adept at presenting to executives.
- Strong analytical, problem-solving, and organizational abilities.
Preferred Skills & Competencies
- Experience in customer success or training delivery environments.
- Familiarity with RFP development and vendor management.
- Knowledge of global delivery models (NetCom Global operations).
- Ability to facilitate workshops and training sessions.
- Demonstrated success in process optimization and change management.
- High emotional intelligence with a collaborative leadership style.
Why Join NetCom Learning:
- Opportunity to work with industry-leading experts and cutting-edge technologies.
- Collaborative and inclusive work culture.
- Ongoing professional development and growth opportunities.
If you are passionate about designing innovative learning experiences and making a positive impact in the lives of learners, we want to hear from you! Apply now to join our team at NetCom Learning.
